2.1 Orders

How do I know my order has been received?
After placing your order, you will automatically receive a confirmation email.

Can I still change or cancel my order?
Please contact us as soon as possible. If your order hasn't shipped yet, we can often still adjust or cancel it.

 

 

2.2 Shipping

What are your delivery times?
Orders are typically shipped within [x] business days.
Within the Netherlands, delivery time is usually 1–2 days.

What are the shipping costs?

• Within the Netherlands: €[x]

• Abroad: €[x] (depending on country)

Can I track my order?
Yes, as soon as your order has been shipped you will receive a Track & Trace code by email.

 

 

2.3 Returns

How can I return my order?
You can register your return within 14 days of receipt via [return link / email].

What are the return conditions?

• Product may be tried on but not worn.

• Product must be in original condition

• Including labels and packaging

Are return costs at my own expense?
Yes, unless otherwise stated.
(You can adjust this in your policy.)

How quickly will I get refunded?
We process returns within 14 days of receipt.

 

 

2.4 Warranty & Product Quality

My product arrived damaged, what now?
Please contact us within 48 hours with photos of the problem. We'll resolve it as quickly as possible.

Do I have a warranty?
Yes — all our products come with a legal warranty. This means a product should do what you expect it to do.

 

More information: Terms & Conditions & Privacy Policy